Super Talent Technology values every customer.  Owning a SuperTalent memory product gives you the peace of mind of having a customer support team behind you, should you have any questions.  Most of your questions may be answered by the support tools on this page.  Don't hesitate to contact our experienced professionals at support@imicro.com.hk.

For product support, please complete the attached Super Talent RMA Form.

Customers are welcome to choose either the Adobe PDF version or the Word Document version below.

RMA Form (PDF)   Fax the Adobe .pdf version to 852-27906231
                                     OR
RMA Form (Word)   Email the Word Document version to support@imicro.com.hk

Customers will receive an email reply with RMA # attached.

Helpful Suggestions:

  • Check to ensure that your preferred return address is correct
  • Confirm that your email address is correct
  • Make certain the SuperTalent brand part number is correct
  • Verify that the product description is correct
  • Try to protect the product from further damage during shipping

 

 

Warranty Statement:

Super Talent Technology, Inc. warrants that its DDR and DDR2 system memory and flash products are free from defects in material and workmanship and will perform as advertised.   The warranty is subject to the conditions and limitations set forth:

To obtain warranty service through your authorized reseller or distributor, a customer may be required to provide product identification information with a detailed description of the problem(s) they are experiencing.  A customer may also be required to include proof of the date of original purchase.

Super Talent Technology, Inc. will at its option, either repair or replace any part of its product(s) that prove defective by reason of improper workmanship or materials.  Repaired parts or replacement product(s) will be provided by Super Talent Technology on an exchange basis, and will be either new or refurbished, to be functionally equivalent to new.  This warranty does not cover any damage to products that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair, or modification.

DURATION OF WARRANTY:

Super Talent Technology's DDR and DDR2 system memory modules and USB flash drives are covered by the above mentioned warranty for the life of the product and may be asserted by the buyer only.

 

Warranty Coverage Review:

 

Product                               Warranty Coverage          

DDR   Memory Modules                       Lifetime Warranty

DDR2 Memory Modules                       Lifetime Warranty

DDR3 Memory Modules                       Lifetime Warranty

USB Flash Drives                                Lifetime Warranty

Flash Memory Cards                            1-Year  Warranty

SLC Based SSD                                  3-Year  Warranty

MLC Based SSD                                 1-Year  Warranty